経営コンサル日誌

NISHIコンサル日誌のバックナンバーブログです。

日記

地雷項目のストックが身を助ける。

投稿日:

こんにちは。NISHIです。

昔からの「格言」って
長らく使われてきた「知恵」ですから、
やはり的を得ていますよね。

たとえば、

==
信頼を築くには時間がかかるが、
信頼を失うのは一瞬である。
==

という言葉。

表現は正確ではないでしょうが、
この手のこと、
長らく言われ続けてきましたよね。

特に今の時代は明確に
信用そのもの価値が
リバイバルしてきました。

信用があれば、
お客もお金もすぐに集まる時代。
影響力の多少にもよりますが、
信用がお客、お金にも直結しやすい
時代になっているのは間違いない。

コンサルとして
クライアントとの関係性においても
全く同じことが言えます。

いかに信用を築き上げるか。
いかに信用を失わないか。

このプラスマイナスによる
信用残高の積み上げが、
クライアントとの関係性の太さと長さに、
クライアントの業績アップに
ダイレクトにつながってくるのです。

ですから、
この「信用残高の積み上げ」に
役立つ情報を目にすると、
つい目を通してしまうんですね。

だって、
自身の業績にも
クライアントの業績にも
直結する具体的項目だから。

少し逸れました。
話を戻しましょう。

信用残高の積み上げに関して、
この記事、意外にいいと思います。

http://grass-ex.jp/Lo30/13591

タイトルはいわゆる
「チャラい」感じがしますが、
頭の片隅には入れておいた方がいい項目。

なぜなら、
ここに記載されている

【初対面の質問、5大NG項目】

を見ていますと、
ここで地雷を踏んで爆死した人が
具体的に目が浮かぶからです。


その5つのNG項目ですが、

==
NG1:「容姿」にまつわる質問をする
NG2:遠回しに「年齢」について質問する
NG3:「子どものこと」を話題にしてくる
NG4:「住まい・住所」を聞いてくる
NG5:「政治・宗教」について質問する
==

どれもかなり微妙ですよね。
人によっては本当に、
激怒されたり警戒心を持たれたりする。

記事中にもありますが、

==
「初対面の悪印象」は
払拭するのに1年かかる
==

とのことですが、
場合によっては1年どころでは
ないことも多いでしょう。

それだけ時間もかかりますし、
コンサルとクライアントの
関係性においては、
関係修復に1年もかかるようでは
完全にアウト。お分かりですよね。

今回は具体的エピソードは
あえてお伝えしませんが、
コンサルとクライアントにおいて、
はたまた上司と部下において、
この5つの地雷のどれかを踏み、
激怒されたり契約を切られたり
するシーンを何度も見てきました。

「超ド基本の項目」です。
改めて自らに釘を刺しておいた方が
いいと思います。

なぜなら、
こういうことを知らない人、
出来ない人が増えてきたからです。

いい大人の30代、40代でも。

では。

NISHI

-日記

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